Shipping Area
We currently ship to the 48 contiguous U.S. states only.
Note: Please ensure your shipping address is complete and deliverable, including Suite, Apt, Room, etc.
Shipping Policy
- Regular Products: Ships within 2–3 business days after order confirmation (Mon–Fri, excluding holidays).
- Pre-Order Products: Available during special festive periods only.
- Frozen Products: Must be ordered separately and cannot be combined with regular items.
- California: Next-day delivery
- Other States: 2-day shipping
- Orders are shipped via UPS. *Estimated delivery time is 3–5 business days after shipping. Delays may occur due to stock, address issues, weather, or other unexpected factors.
Shipping Costs & Free Shipping
- Shipping Fees: Based on package weight, size, and UPS rates.
- Free Shipping Offers:
- Regular items (non-frozen): Free shipping on orders over $99
- Frozen items: Free shipping on orders over $200
(Both after discounts, excluding tax and shipping)
Delivery Time
- Processing Time: Orders will be shipped within 2-3 business days after confirmation (excluding weekends and holidays).
- Estimated Delivery Time: Packages are expected to arrive within 3-5 business days after shipping.
Note: Delivery times are estimates and may vary due to stock availability, address accuracy, weather conditions, or unforeseen circumstances beyond our control.
Payment Methods
We accept the following payment methods:
- Credit Cards: VISA, MasterCard, Discover
- Debit Cards
Not Accepted: Credit cards issued outside the U.S., gift cards, cash, checks, or money orders.
Payment Policy:
- Payments are charged upon order confirmation. If payment fails, the order will be automatically canceled, and refunds will be processed within 2-14 business days back to the original payment method.
- For security purposes, some orders may require pre-authorization. The pre-authorized amount will only be held temporarily and will not be formally charged.
Sales Tax and Additional Fees
- Sales Tax: Calculated based on state tax laws applicable to the shipping destination. Some states may also tax shipping fees.
- California Surcharge: Per California law, a CRV (California Redemption Value) fee is applied to beverage products.
Shipping Delays or Failures
iTaiwan Foods is not responsible for delays or delivery failures caused by:
- Out-of-stock items.
- Incorrect or incomplete shipping information.
- Packages left undelivered or unsigned for at the destination. Redelivery fees will be the customer’s responsibility.
- Force majeure events, such as natural disasters, transportation issues, or policy restrictions.
Customer Support
For questions or assistance, please contact our customer service team:
- Email: cs@itaiwanfoods.com
We are committed to providing the best service and ensuring your shopping experience is seamless and enjoyable!