Privacy Policy

**Refund Policy – Nationwide Delivery**

At iTaiwanFoods, our commitment is to provide an outstanding after-sales experience, ensuring a smooth and worry-free shopping journey for our customers. To maintain food hygiene and integrity, we do not accept returns once products are sold. However, we understand that unexpected issues such as packaging damage, product quality concerns, or shipping errors may occur. In such instances, a refund can be initiated.

To request a refund, kindly reach out to our customer service team at, providing your order number and clear images of any damage or incorrect items for a prompt resolution.Refund requests lacking proper authentication may be subject to rejection at the Company’s discretion.

We encourage customers to apply for a refund within 7 days of receiving the package under the following conditions:

1. Product damage, incorrect shipment, missing items, or expiration.
2. Product quality issues.
3. Packaging damage due to transportation.

Refund requests submitted after 7 days will not be processed. The 7-day refund period commences from the date of package receipt or when the system indicates order delivery/completion.

Please note that items sold and shipped by cannot be refunded or returned at any physical iTaiwanFoods location. We recommend reviewing your cart carefully before finalizing purchases.

Item(s) sold and shipped by cannot ask for refunded(returned) at any physical iTaiwanFoods location. Please review your cart carefully before making any purchases.

Allow 5-10 business days for the refund to be credited to the original credit card used for the purchase, taking into consideration credit card company processing times of up to 72 hours or longer.

Kindly be informed that refunds for products due to personal reasons are not accepted. Ensure that purchased items align with your food preferences and health conditions, acknowledging any associated risks.

Feel free to contact our customer service for inquiries or concerns at

Cases not eligible for refunds:

  1. Requests for missing/damaged/wrong items submitted after 7days will not be processed.
  2. Food products without inherent quality issues are non-refundable.
  3. Products with clearly stated approaching expiration dates or defects at the time of sale.
  4. Refunds require documented quality issues, not solely based on product images and information.
  5. Clearance or on-sale items are non-refundable unless damaged during shipping.
  6. Refunds are not provided for delays in package delivery caused by external factors such as logistics.
  7. No refunds for unclaimed packages or packages left at logistics points without pickup.
  8. No refunds for personal preference issues discovered after purchase.