Yes, both coupons and points have different effective dates. All coupons or points have a set expiration date, and they become invalid after this date, rendering them unusable.

Once an order is confirmed, it cannot be amended, reduced, or modified. If changes are needed, please cancel the order and place a new one with the desired items.

Pastry gift box products, with a shorter shelf life than regular items, are periodically available for immediate purchase during specific festivals or events. For more information on specific product purchasing methods, refer to the product page or contact customer service for assistance.

Currently, to ensure the quality of frozen items are not available. These items are available at the iTaiwanFoods store location. Check our store locations” (https://itaiwanfoods.com/location ) for detailed store information.

Products listed on the website are in stock. Following order confirmation, we aim to ship within 2-3 business days (excluding weekends and holidays). In the case of product shortages, iTaiwanFoods may cancel the out-of-stock items and send a notification email with a refund for the affected product.

Please check the “Product Sales Invoice” included with the package against the contents of the package. In case of shortages or discrepancies, contact iTaiwanFoods customer service immediately to ensure your rights are protected.

iTaiwanFoods conducts regular and random checks on all products. Items approaching or exceeding their expiration date are promptly removed from shelves. If you receive a product with an imminent or expired date due to oversight, please contact customer service for a refund.

Sorry, iTaiwanFoods aims to provide the best after-sales service to ensure customer satisfaction. To maintain food hygiene and integrity, we do not accept returns once products are sold. However, if there are issues related to transportation, such as damaged packaging, product quality problems, or missing items, a refund can be processed. Contact iTaiwanFoods customer service at cs@itaiwanfoods.com, providing the order number and clear images for a prompt refund or replacement process.

The refund time frame depends on the processing time of different banks and generally takes 5-10 business days. The refund will be credited to the original shopping account. Please note that credit card company processing times may require 72 hours or longer.